When you can exchange an item

If for any reason you are not satisfied, you can exchange your items, with original tags and in their original packaging.

All purchases in www.Onlinehyperice.co.in have a 7 days exchange policy from the date of receiving the order. Please make sure that:

•   All tags are still attached.

•   It's in its original packaging.

For all exchange

For exchange related inquiries call us at 1800 266 8571  or E-mail us at rajesh.k@brightex.net

Online orders can be exchanged within 7 days of order delivery.

For the process of exchange, the product should be unused and in the same condition as you received it with its original packaging & the tags.

Items that do not meet the above criteria will not be exchanged.

If you received defective or wrong products

A defective product is defined as a product that: (i) is unfit for its intended purposes due to manufacturing or design flaws, (ii) has been damaged in the store prior to purchase, or (iii) does not comply with advertising or labeling statements made about the product. When you return a product claiming a defect, the product goes through structured quality testing.

If we’ve made an error on your order, please contact our Customer Care on 1800 266 8571  or rajesh.k@brightex.net. and we’ll be happy to assist you. Our normal business hours are from 10:00 to 19:00 IST, Monday to Saturday, excluding public holidays.